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Limited Warranty
It is Thermo Parts Supply's intent to deliver remanufactured engines and compressors to the original customer in a condition consistent with customer expectations. Thermo Parts Supply warrants to the retail customer that engines and compressors shall be free from defects in materials and workmanship for 12 Months from the date of purchase.
Limitations on Liability
This is a limited warranty subject to the conditions herein contained. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
Thermo Parts Supply will repair or replace free of charge, the defective part, engine or compressor, or at Thermo Part Supply's option, issue a credit.
The owner is responsible for the performance of regular maintenance services. In the case of a failure during the limited warranty period maintenance records may be requested. Failure to properly maintain the engine or compressor may cause or substantially contribute to premature damage. Such damage is not covered by this limited warranty. In the event of a failure, customer must cease immediately operating the engine or compressor to protect the unit from further damage.
Limited warranty is valid only in the continental United States. Repairs are valid only if performed at facilities pre-approved by Thermo Parts Supply. This limited warranty is not valid while a corresponding invoice remains unpaid and terminates when the customer sells, transfers or loses possession of the product.
This limited warranty is the only limited warranty applicable to Thermo Parts Supply products and is expressly in lieu of all other warranties, express or implied, included but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Thermo Parts Supply does not authorize any person to create for it any other obligation or liability in connection with Thermo Parts Supply products. Thermo Parts Supply shall not be liable for damages of any kind, whether direct, indirect, special or consequential resulting from a breach of limited warranty. This limited warranty is subject to change. Contact Thermo Parts Supply for the most current Thermo Parts Supply Limited warranty.
Thermo Parts Supply does not guarantee or warranty the performance of any used parts, which the customer acquires to complete a repair. The customer's only remedy shall be any warranty the customer receives from the used part supplier.
Verification of Product Limited Warranty
When performing limited repairs, it is the customer's responsibility to establish the product is in limited warranty. Approval and reimbursement for time spent on warranty work is subject to Thermo Parts Supply's receipt of a completed receipt and parts. The receipt and parts must be sent to:
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Thermo Parts Supply
1923 Hoskins Drive
Houston, TX 77080
Fax: (713) 975.9230
Attn.: Warranty Manager
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Freight Charges
To seek reimbursement of freight charges applicable under this program, the customer must include these charges with the receipt submitted for the repair. The Warranty Department reserves the right to request any applicable invoices. Mark-up on freight will not be reimbursed. Thermo Parts Supply will not pay airfreight charges.
Sublet (Outside Purchase) Repairs
If it is necessary to sublet repairs because a customer cannot perform them, Thermo Parts Supply will reimburse the sublet repairs at actual cost providing the cost is pre-approved by Thermo Parts Supply and is fair, reasonable and consistent with industry practice.
Satisfactory Completion of Warranty Work - Shop Comebacks
Thermo Parts Supply reserves the right to request the customer to take his/her engine/compressor to a different repair facility. Proper and effective completion of limited warranty work is the responsibility of the customer.
All parts related to and including any major engine replacement or repair are required to be promptly returned via the most economical method. There is no scrap option on these parts. Engines must be complete for Thermo Parts Supply to properly analyze them.
Other Provisions
Receipts covering the performance of regular maintenance must be retained in the event that questions arise concerning maintenance.
If Thermo Parts Supply determines that the part, component or engine is found not to be defective, the customer will be sent a detailed report with photos if appropriate.
Limited Warranty Policies
This limited warranty shall not apply to:
1. Malfunctions in any compressor or engine caused by any of the following:
- Storage damage
- Improper installation
- Modification
- Improper adjustment
- Misapplication
- Tampering such as a serial number, altered, defaced or removed
- Improper or inadequate maintenance
2. Damage resulting from:
- Abuse
- Negligence
- Accident
- Acts of nature such as fire, freezing, lightning earthquake, windstorm, hail, flood
- Other acts beyond Thermo Parts Supply control
3. Damage to engines due to use of incorrect fuel for engine type
Excellence in quality experience service reliability price Since 1991
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